gardhom Ramp FAQ
Practical answers about sizing, setup, safe use, Amazon shipping, warranty coverage and returns.
Ordering through Amazon
Who handles shipping?+
Amazon manages ordering, fulfillment, tracking and delivery for gardhom products.
How long does delivery take?+
Standard delivery is commonly one to five business days for most locations. The checkout page shows the current estimate for your address.
Is expedited or international shipping available?+
Eligible Prime orders may offer faster delivery. International availability depends on the product and destination through Amazon Global.
Size and capacity
How do I choose wheelchair ramp length?+
Measure the vertical rise from the lower surface to the landing and compare it with the recommended rise for each model. Longer ramps create gentler slopes.
Should I choose folding or telescoping?+
Folding platform ramps create a broad continuous surface. Twin telescoping ramps pack more compactly and suit manual wheelchairs with compatible wheel spacing.
What weight should I calculate?+
Add the user, wheelchair or mobility scooter, operator assistance and any carried items. For equipment, include the machine, attachments and cargo.
Which ramp fits a shed or truck?+
Shed ramps suit low fixed rises and garden equipment. Folding truck ramps provide a longer approach for pickups, trailers, ATVs and motorcycles.
Before every move
How do I position a wheelchair ramp?+
Open it fully on stable, level contact points. Place the transition plate flat on the upper landing and confirm rubber pads and the anti-slip surface are clean.
How do I secure loading ramps?+
Align the hooks or head panels with the vehicle, then fasten the included load straps to prevent separation during loading.
Can I exceed the capacity briefly?+
No. Never exceed the rated capacity. Overloading can cause sudden structural failure and serious injury.
What should I inspect?+
Check the surface, welds, rivets, hinges, support legs, transition plates, hooks and straps. Stop using any ramp that is bent, cracked, loose or unstable.
After purchase
What warranty does gardhom provide?+
All gardhom products include a one-year limited warranty for manufacturing defects under normal use and lifetime technical assistance.
How do I make a warranty claim?+
Open the order in Amazon purchase history and contact the seller through Amazon messaging. Include the model, order number, issue description and helpful photos.
Can I return an unused ramp?+
Eligible unused products in original packaging may be returned within 30 days through Amazon, subject to condition and order terms.
When is a refund processed?+
After approval and receipt, refunds are generally processed within one to two business days. Bank posting times may vary.
Our support team is ready.
Contact us through your Amazon order or email [email protected] with the model and measurements.