Amazon order support
For delivery, returns, warranty claims or questions tied to an order, use the Amazon messaging system from your purchase history.
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Straight answers for sizing, use and support.
Amazon is our official sales channel. Reach us through your Amazon order for purchase support, or email our team with general product questions.
Product support email
For ramp sizing, specifications and general technical guidance, email our customer support team.
[email protected]Response time
We typically reply within 24 to 48 hours during business days. Include the product model, Amazon order number when applicable and a clear description of the issue.
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Details help us respond faster.
Product name and ramp length
Amazon order number for purchase support
Measured step or loading height
Total wheelchair, user or equipment weight
Photos of the installation point or product issue when useful